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Some of our VPN Routers are set to use Nord VPN Server uk52.
This server has recently gone down and Nord Support have told us they dont know how long it will be before it is up and working again.
The solution is to change server. We have also created a video so you can see exactly how to do it and you will find that at the bottom of this page.
You can follow these easy instructions and use the supplied files to change to another UK server , uk50.
If you want to change to any other server you can follow the printed instructions that were sent with your router or ask us to email you another copy of your instructions.
We have simplified things here to make it easier for our customers who now need to change server and this puts all the required files in one place.
Now please click on this link, then highlight all the text and copy it.
https://cdn.shopify.com/s/files/1/1089/5948/files/CA_uk_50_v3.txt?14189406779826987226
You may want to paste this into a text document now so that you can save it on the computer that will be connecting to the VPN Router as the kill switch will prevent you from using the internet. So save the text files first.
Now click on this link, then highlight all the text and copy it.
https://cdn.shopify.com/s/files/1/1089/5948/files/TLS_uk50_v3.txt?9016629933510138058
You may want to paste this into a text document now so you can save it on the computer that will be connecting to the VPN Router as the kill switch will prevent you from using the internet. So save the text files first.
These instructions are for Tomato routers only.
If you have a dd-wrt router then please click here <<<<<<
We are going to change to server uk50.nordvpn.com, 185.44.76.155
Instructions For All Tomato Routers
From a computer connected to your new vpn router; Log into your vpn router by typing 192.168.17.1 into the address bar of your browser.
Use Mozilla Firefox if you have any problems logging in to your router. If asked type admin and adminSAF3R into the User Name & Password box
The Tomato Interface will open.
Now Click on VPN Tunnelling & Click on Open VPN Client.
Please delete the old number and enter the new number 185.44.76.155 in the Server address Box. This is the address for our new server uk50.
Scroll down & Click Save.
Navigate to the Keys Tab and paste the text that you previously got from the link below into the CA Section. Then scroll down and click save.
https://cdn.shopify.com/s/files/1/1089/5948/files/CA_uk_50_v3.txt?14189406779826987226
Navigate to the Keys Tab and paste the text that you previously got from the link below into the Static Key Section. Then scroll down and click save.
https://cdn.shopify.com/s/files/1/1089/5948/files/TLS_uk50_v3.txt?9016629933510138058
You have now changed server.
Turn the VPN Router off by the power button.
Then turn it back on and wait 10 mins and it will automatically connect to the new server.
Please give it time to connect.
If you need any extra help please email support@vpn-router.co.uk