We provide 12 months basic online support to get your VPN Router connected to your VPN service. This does not include any other networking - just connection of the VPN Router to your VPN service. Please note this does not extend any warranty
We always want to help our customers but we are restricted to what help we can give by a legal framework.
We are a UK limited company and we have to operate from a very strict legal framework so that we can stay in business and continue to provide privacy solutions to all our customers.
We are not allowed to give help and support or answer questions about accessing TV Channels , Media players, TV boxes or any content.
In any case your VPN Routers just share your existing VPN service to all your devices. It does a good job of doing this but it has no influence over what content you can or cant access with your VPN service.
We cannot provide support or help or answer questions about accessing TV Channels , Media players, TV boxes or any content and this will not be covered when you buy this support product.
The support provided is only for basic networking to get your VPN router connected to your VPN service and not for any other purposes.